We recently received some exceptional feedback from a valued agent about our newest Account Manager, Braden Hoekstra. While we could say plenty about his dedication, responsiveness, and commitment to our agents and clients, we believe this feedback speaks for itself –
I wanted to take a moment to send a quick note of gratitude for the excellent customer service your Account Manager, Braden Hoekstra, displayed on a bid bond request with a very quick turnaround. This client is newer to us and had not worked with Goldleaf before, and they contacted us for a bid that was due in two days. Not only did Braden step up to make sure the bond application and supporting documents were processed quickly yet thoroughly, but he even exchanged emails with me after hours and offered to meet the client to provide the required original bond so she could get the bid submitted in time.
We have always enjoyed working with Goldleaf, but Braden’s above and beyond service truly displayed a level of partnership and collaboration that we and our clients truly value. Thank you for having such an exceptional employee!
We are so grateful to have team members like Braden who go the extra mile for our agents and their clients each and every day.
