You may have noticed that our team at Goldleaf likes to share success stories that showcase what we are able to accomplish. But this week’s success story is different. Today, we will be sharing a recent situation where we were not able to get a bond placed. Our goal of sharing this story is to highlight what Goldleaf’s version of success truly looks like, which may be a bit different than what you would expect
An Agent reached out to our Vice President, Cal Anderson, to discuss an existing client of theirs that needed bonding. Cal sent them the list of information he would need to consider a bonding program of that size. Once the information came back, Cal began reviewing the underwriting information prior to pursuing his marketing efforts. Upon his review, there were a handful of items that would cause major roadblocks in their company obtaining bonding support.
Cal prides himself on his ability to look beyond a company’s struggles to see if there is a creative way to get a bond program placed. Unfortunately, in this situation, there were too many hurdles to overcome. Now, from our experience, we know that many companies would simply send the client an email letting them know that obtaining bonding support in this situation would not be possible. But Cal is different…
Cal’s famous line is “It is a no for now, but here is what we need to do….” And that is exactly what he did in this situation. Cal explained to the client why they would not be able to obtain bonding support at this time. He provided them with ample examples and ideas on what they would need to do for a surety to be willing to consider this request in the future. The client came back with immense appreciation for him. They were incredibly thankful that Cal was willing to take the time to discuss why this was a no and what they needed to do to qualify for bonding in the future. As of today, Cal and the client are continuing the conversation to help this company achieve their long-term bonding goals.
For many companies, processing a bond and getting it out the door is their version of success. Obviously, writing bonds for our clients is a top priority, but it is not always what we view as a true “success” story. In this situation, not getting a client the bond they requested was okay. We were able to educate, counsel, and provide support to a company that was not be able to obtain surety support. All the while, developing a relationship that we believe will last for an exceptionally long time. And that is a true success story in our eyes.
Do you have the ability to provide education and counsel to your clients when they cannot obtain bonding support? Do you know what advice to give them to help them meet their bonding goals? If the answer is no, give us a call today to learn about how our team can function as your backroom bonding support.
